Old people.
I’m actually at work right now. For the most part my job is fun. I like helping people. I hate though when I get the elderly people on the line. Not because they are old, but because they never stop talking. We are given bonuses for maintaining certain stats. Whenever the chatty Cathy’s call in, it blows our stats and keeps us from getting our bonus that day. Our average phone call is 5 minutes. When we get the elderly callers, for instance the one I’m speaking with, that 5 minutes jumps to 30 minutes easily. They can turn a quick question into a life story. Granted I do like the stories, and I like hearing about their lives, but I do depend on that bonus for keeping my stats up. How do you politely say, “I’m sorry I don’t have time to talk to you”. Our conversation went from billing to where do disabled people go when their homes are facing foreclosure.
Way to bring me down lady… way to bring me down!
Posted on November 12th, 2007 by Roadless
Filed under: Uncategorized
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